Effective Date: September 2025

Heritage Hikes Australia (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Heritage Hikes Australia (ABN 28 462 932 328) is an adventure tour company based in Sydney, NSW. We offer half-day, full-day, and multi-day guided walking and camping tours throughout New South Wales, focusing on cultural heritage, natural history, and outdoor education.

We may collect personal information including (but not limited to):

• Full name
• Date of birth
• Email address
• Phone number
• Emergency contact details
• Billing and payment details
• Medical or dietary information relevant to your tour experience
• Travel insurance details (if applicable)

We may also collect information from your use of our website or social media, such as your IP address or browsing behaviour, via cookies and similar technologies (see section 9 below).

We collect information through:

• Tour bookings (online, over the phone, or in person)
• Email or phone communications
• Online forms or surveys
• When you interact with our website or social media
• Third parties, such as booking platforms, with your consent

We collect your personal information for the following purposes:

• To process your booking and deliver our services
• To communicate with you about your booking or related services
• To ensure your health and safety on our walks/hikes
• To respond to inquiries, complaints or feedback
• To improve our services and customer experience
• To comply with legal and insurance obligations

Providing some personal information is optional, but if you choose not to provide it, we may be unable to offer you certain services.

With your consent, we may collect health or dietary information relevant to your booking (e.g., allergies, medical considerations) to help manage safety on trips. We only collect what is reasonably necessary and treat it as sensitive. If you choose not to provide this information, we may be unable to accommodate specific needs or allow participation where safety is affected.

We may disclose your personal information to:

• Tour guides and contractors working with us
• Medical professionals in case of emergency
• Our legal, financial, or insurance advisors
• Third-party service providers (e.g., booking systems, payment processors)
• Government authorities when required by law or by operator’s permit conditions (e.g., participant numbers and age ranges)

We do not sell your information to third parties.

We take reasonable steps to ensure the security of your personal information. This includes physical, technical, and administrative safeguards to prevent misuse, loss, unauthorised access, or disclosure.

Some information may be stored with reputable cloud providers that host data in Australia or overseas (e.g., the United States or the EU). Where information is stored or processed outside Australia, we take reasonable steps to ensure it is protected in a way that is substantially similar to the Australian Privacy Principles.

You can ask for access to the personal information we hold about you and request corrections if it’s inaccurate, out-of-date or incomplete. We’ll respond within a reasonable time.
You can also ask us not to use your information for direct marketing. Every marketing email we send includes an easy unsubscribe.

To make any of the above requests, contact us via the form on our website. We will need to verify your identity first. (Australian Privacy Principles 12 & 13)

We use essential cookies to make the site work, and Google Analytics 4 (GA4) to understand site traffic in aggregate (pages viewed, device/browser, session duration). GA4 reports do not identify you personally. You can control cookies in your browser and opt out of GA4 using Google’s tools.

We do not run advertising or remarketing cookies at this time.

We’ll only send you marketing emails (e.g., upcoming walks, offers) if you opt in (such as ticking a box at checkout or on a signup form). You can opt out at any time by using the unsubscribe link in the email or contacting us via the website contact form. Opting out won’t affect essential booking or service messages. We do not sell your personal information.

If you have a concern about how we handle your personal information, please contact us. We will investigate and respond to your complaint promptly.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992

We may update this Privacy Policy from time to time. The most recent version will always be available on our website and marked with the effective date.

If you have questions or concerns about this Privacy Policy or your personal information, please contact us via the contact form on our website.